THE ACT FORMULASM
Company leaders summarized their results of THE ACT FORMULASM training program with these observations:
"I can personally say that I have seen improvements in almost every one of my people. They have a much greater understanding of how they all weave together to reach our common goal of superior customer satisfaction."
"Our team has grasped the concept that every action affects someone else in the organization, and many times more than one person. The behaviors are changing, communication has improved, the word accountable has entered our everyday vocabulary and team members are holding each other to commitments. Trust is building and the realization that you can't have trust without commitment and accountability has become front of mind thinking with our team."
When business owners and leaders are asked to identify the #1 asset in their organization, most respond with "our people." Yet, "our people" can be the most difficult and challenging aspect of any business because personalities are unique and everyone is driven by different motivators. The one constant you can be assured of is the need for Accountability of all members of an organization. When people are accountable, they embrace the need for great Communication. And, when you have accountability and great communication working together, the bond of Trust strengthens.
THE ACT FORMULASM
THE ACT FORMULASM
Accountability + Communication + Trust = Success
It is a simple equation that leads to a significant return on investment in a short period of time.
Statistics show that companies can lose an average of 17 hours a week solely on ineffective communication. Lost revenue per person could run as high as $20,000 per year. Imagine the bottom line impact if everyone in the organization heightened their awareness of Accountability, leading the way to better Communication and higher levels of Trust.
THE ACT FORMULASM training program is delivered in 60 minute sessions over 24 weeks, and includes a variety of exercises, facilitated discussions, assignments, and supplemental readings, all focused on building Accountability, Communication and Trust skills. The shorter, more frequent sessions are specifically designed to maximize adult learning and retention, resulting in sustainable improvements.
THE ACT FORMULASM takes a commitment from every member of an organization, starting with the Leadership Team. By providing your employees the skills to improve their Accountability, Communication and Trust, they will deliver the best quality products and services to every customer, every time - NO EXCUSES!
To empower THE ACT FORMULASM in your organization contact Bonnie Sussman-Versace.
